neraloviax Financial Education Services
At neraloviax, we're committed to providing valuable financial education services. We understand that sometimes our programs might not align perfectly with your expectations or circumstances. Here's when you're eligible for a refund:
We evaluate each refund request individually, considering your specific circumstances and program engagement level. Our goal is to find fair solutions that work for everyone involved.
Getting a refund is straightforward when you follow these steps. We've streamlined the process to make it as simple as possible while ensuring we can properly review each request.
Email info@neraloviax.com with your enrollment details, reason for refund, and any supporting documentation.
Our team reviews your request within 2-3 business days and confirms receipt with next steps.
We evaluate your request against our criteria and may request additional information if needed.
You'll receive our decision via email within 7-10 business days of your initial request.
If approved, your refund will be processed within 5-15 business days depending on payment method.
Different situations call for different approaches. Here are the most common scenarios we encounter and how we typically handle them:
If you withdraw within the first 7 days and haven't accessed more than 15% of materials, you're eligible for a 100% refund minus any processing fees.
For programs 15-50% completed, we may offer partial refunds or program credits based on individual circumstances and reasons for withdrawal.
If technical problems prevent access for more than 72 hours, we'll provide full refunds or free program transfers to resolve the situation.
When we cancel programs due to low enrollment or instructor availability, all participants receive full refunds within 10 business days.
With proper documentation, we offer flexible solutions including full refunds, program deferrals, or extended access periods.
Duplicate charges or billing mistakes are corrected immediately with full refunds processed within 3-5 business days.
Refund processing times vary depending on your original payment method. Here's what to expect for each payment type:
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit Card | 5-7 business days | Appears as credit on next statement |
| Debit Card | 3-5 business days | Directly deposited to account |
| PayPal | 1-3 business days | Instant notification via PayPal |
| Bank Transfer | 7-10 business days | Requires account verification |
| BPAY | 3-5 business days | Available for Australian accounts |
Processing times begin once we've approved your refund request. Bank processing times may add 1-2 additional days depending on your financial institution.
Please note that refunds are not available for programs that have been fully completed or where certificates have been issued. Gift purchases follow the same refund criteria but may require additional verification. International payment processing may take longer due to currency conversion and banking regulations. We reserve the right to limit refunds for accounts showing patterns of frequent enrollment and cancellation.
Our customer service team is here to help guide you through the refund process and answer any questions you might have.
info@neraloviax.com
Response within 24 hours
Include your enrollment details
+61 2 6222 6333
Monday-Friday: 9:00 AM - 5:00 PM AEST
Average wait time: 3-5 minutes
neraloviax Financial Education
30 Pridham St
Farrer ACT 2607, Australia